Triangle Appliance Repair Durham NC
1117 Milton RdDurham, NC 27712
(919) 281-0340
As an owner of multiple income properties (old places that need help) these guys are my absolute "go to" They are polite, prompt, responsive, and reasonable on cost. Just today Chris came out to look at a washing machine that was mis-behaving. He pointed out that it was simply because the Lowes installer had hooked up the hoses wrong (no need to charge me for parts etc). However, the installer had cross threaded the hose, so the washing machine part needed to be replaced. He had the part right there on the truck, and the whole repair was less than 45 minutes. Thanks to you guys - give you my highest recommendation.
This company is probably the least responsive appliance repair I have ever dealt with in my 40 years of home ownership. Would NEVER recommend them! AWFUL SERVICE AND TOTALLY INCOMPETENT! Three service calls over a four week period to repair a dish washer and guess what still not repaired! No excuse for this .
As a customer for over five years, I've been completely satisfied with service, parts and charges. Recently, our 10-year-old dryer, a technically-sophisticated, Fisher & Paykel, EcoSmart, has begun to cut off prematurely. Sometimes, it trips a circuit breaker but then resumes normal functioning; it's confusing. I finally called for service on the Tuesday after Labor Day, and they could not promise that an appointment could be scheduled until the next week due to the holiday work backlog. Yet, my service record and model number, which they confirmed on the phone was already on file, also meant that the service caller would be prepared to act promptly, when available to schedule a visit. Two days later, despite the heavy workload, the scheduler called to make a Friday appointment for service, despite the earlier warning of next week. The next day, Dylan called before the promised time and advised that he was on the way. His thorough examination, including his running the diagnostic computer tests from the warranty's factory pamphlet and visual inspection, revealed nothing. So, he called the boss for help. He left, without asking for a payment and advised us of a visit from the owner, Todd Long, early next week. The dryer worked when he left and performed all weekend without any issues, so he did something! Sure enough, on Monday, we got a call that the owner/operator, Todd Long, would visit between 9:00 and 9:30 on Wednesday morning. At 9:15, Long called to advise that he would arrive in just minutes. As promised, he got to our home before 9:30 and reviewed the problem again to insure a complete history. After inspecting the dryer, he concluded that our problem, based on his 30 years of experience, probably came from an old circuit breaker, which he advised me to wait to replace if the dryer cut off again. Perhaps our resetting the breaker several times recently had retightened the spring, and even its replacement might be avoided. Mr. Long advised that he would send a bill after consulting with his technician, Dylan, who visited on Friday afternoon. Now, how many honest men have you encountered lately, who didn't replace a part just to make a buck and to overcharge you for his trouble? Todd restored my faith in humanity; his integrity showed when he could've taken advantage of our hi-tech appliance that has just begun to age, but he did the honest thing. Prompt service, thorough diagnosis, honest repairs and reasonable charges rarely occur these days, but Todd Long's Triangle Appliance Repair, Inc., delivers an integrity unmatched. As the factory-authorized service provider for more appliance manufacturers than any others in the Triangle, this is a no-brainer!
I was referred to Triangle Appliance Repair after LG diagnosed my Refrigerator defrost problem, over the phone. LG ordered the new main board and had it shipped directly to TAR. A week later, Kenny showed up (after calling 10 mins ahead of time) and promptly replaced my mainboard. He also cleared a huge ice blockage in my freezer - caused by the faulty defrost cycle. After completing the repairs, Kenny verified that the refrig/freezer was cooling properly, tidied up his work area, and was on his way. Thanks Triangle Appliance Repair for a great repair experience. I will definitely call you again for any future appliance repair needs.
These folks arrive on time and work efficiently and thoroughly to make sure our aging appliances continue to serve our large family and at a reasonable rate. They clean up after themselves and are kind and clean themselves. They offer warranty repair services on many brands. They've repaired our built in KitchenAid refrigerator, a Fisher-Paykel dish drawer, and the ovens on our Thermador range. No complaints! I recommend Triangle Appliance Repair often. Thank you for making a stressful piece of home ownership easier!
Todd the owner came out as planned/ scheduled and repaired our dishwasher likety split. We had a good discussion about the credit card "wrong name # used" and the timing. We appreciate the great work he did and expressed our concern about the crossed wires.. Would use again for any appliance service. Thanks Todd for the follow up and correction in making sure we had great customer service
