Home Appliance Repair Vienna VA

Appliance Repairs / October 18, 2022

124 Kingsley Rd SE
Vienna, VA 22180
(703) 938-6910

On time and did not take as long as I thought. I got his name of the disposal at the condo I was renting. He had installed the same disposal 13 years ago. He was professional, a good guy and honest. I would highly recommend him for any project. I hear he Is well regarded in the colonial village area.

Messaged them via their site on Sunday. It's now Tuesday COB, and never heard a peep. In that amount of time I got a call from All Appliance Solutions on Monday, and the dryer was fixed today. Not sure how good of a job they do when they show up, but I never got to that point.

Paul came quickly to fix our broken washer, and also cleaned out our dryer and gave us helpful maintenance tips. Price was very reasonable and he had all the parts on his truck. Would give six stars if I could! Highly recommended.

Highly recommend. We've used MAS multiple times. Paul is always friendly, a true subject matter expert at what he does, and gives us a call when he's 30 minutes out. Yes, there is a service call fee, and it's not cheap - but you get what you pay for... and Paul is absolutely worth it.

Pros: 1. He seemed to know what he was doing. 2. He came when he said he would come. Cons: 1. Unresponsive and a Bit Rude. Dishwasher didn't work right after he left. I emailed him right away and tried calling about 3-5 times and emailed just as much. After waiting a month with no response from Paul, I had to get a different appliance repair man in. When I eventually spoke with Paul who called me about the bill (he returns phone calls if it's for money), he tried placing the blame on the customer. Somehow I should have known he doesn't check email and he must have called me back because he always returns phone calls. Note: I received an email from Paul with the original bill so I thought emailing would be a save mode of communication. 2. Expensive. His trip change is $99 whereas other Appliance Repair Men were cheaper (around $65). 3. Thoroughness Lacking. Because he left without checking to make sure the washer worked, it made me question if he understood GE dishwashers or if he typically doesn't check work before leaving. Maybe he was trying to be cost effective to us by not staying longer? In summary, I do not recommend Paul Mills based on this experience however many people have had a favorable experience.